Frequently Asked Questions

Keauhou Bay located next to the Sheraton resort in Kona.
40 minutes prior to your departure.
Our Kona tours vary anywhere from two to four hours. Our manta ray snorkel’s overall duration is 90 minutes, including check-in time.
For day trips you will need your swimsuits, sunscreen, towels, and hats if you wish; Bring cameras if you want to take pictures! For Night Manta Ray Snorkel: Swimsuit, towel, and camera. You may bring your own snorkel gear if you want but we also provide all equipment.
Manta rays are totally harmless, they have barbs, no stingers or teeth.
For full fare bookings all equipment is included. If you have used a voucher or have received a discounted rate snorkel equipment is provided and wetsuits are available at $10 per wetsuit.
If you have paid full fare and don’t see mantas, then we will take you out for free sometime during your vacation, based on our tour times and availability. If you have purchased a voucher or received a discounted fare rate, there will be a re-ride fee of $30 per person
If your tour is cancelled due to weather conditions, we will issue you a full refund. Any cancellation request made within your 48-hour cancellation policy window will not be eligible for a refund.
If you know you get seasick take something an hour prior to your trip, if you get seasick easily, take something the night before when you go to bed then an hour before you get on the boat.
Unfortunately, to participate you must be an experienced swimmer. This means that you are able to swim without a floatation device, able to tread water, and float without any assistance.

We do not offer any snorkel instruction, or lessons. If you have never snorkeled before please be sure to get some practice prior to your tour.
If you don’t want to get into the water but still want to see the manta rays, our boat is perfect for the situation; it has a lighting system that’s able to draw them to surface beside the boat for viewing purposes.
Yes, we do take some video footage of the tours. Please ask us for more details.
Parking is not the easiest thing to find due to all the activities, in the morning however you can park alongside the road or use the Sheraton’s parking lot in Kona.
Yes, the Kona trolley does run to the Sheraton and back, so if you do not have a car or no ride accessible to you, you can ride the trolley.
Yes, the crew members will always be in the water with you, especially at night on the manta ray snorkel, and during our day snorkel tours.
The depth of the water will vary from the tours you choose, the night manta ray snorkel is anywhere from 10-40′ deep, however the Cpt. Cook snorkel can range from 10-70′ deep.
We take a maximum of 12 passengers.
We operate a 23′ RHIB and we take up to 12 passengers.
Yes, we do offer kama’aina rates. Call us to find out more.
During the day trip you may dive down, free dive, and have fun. However during the night trip we encourage you to hang onto the board and don’t allow you to dive down.
Yes, the manta have names, and they’re all in the manta ray database.
The manta come into the light because the light attracts their food (primarily plankton) to the surface.
No, we do not feed them.
They are totally harmless, they’re filter feeders.
They have no stingers or teeth.
If there is surf it will be the captain’s call to cancel or go, if there is lightning far away we will still go but if it gets closer at an alarming rate we will cancel.
Yes. Our weight policy is 260 lbs. per person. Anyone over our weight limit would be required to purchase an additional seat.